As Published on Orlando Medical News:  https://www.orlandomedicalnews.com/article/4186/your-front-office-the-bridge-between-service-provided-and-payment​. by Karen Rumbley, Director of Operations, MedUSA Healthcare Services Everyone is aware of how important the front office staff is in a medical office.  This is the first person that will make an impression (good or bad) on how efficient your office is.  It is always good to have someone who is friendly and shows patients individual attention and concern...