South Windsor, CT
April 18, 2017
MedUSA Healthcare Services announced the addition ofMedical Rehabilitation Associates, Inc (MRA) to its growing list of Clients. MedUSA provides end-to-end Revenue Cycle Management (RCM) services for MRA. Billing services commenced late in 2016.
“We started seeing the impact of MedUSA’s superior service immediately after they started billing for us,” says Dr. Carl Shelton of MRA. “In the six months they have been performing our billing, there has been a significant increase in our revenue.”
Dr. Shelton added, “I picked my previous biller based on size, assuming that a national name would translate to better service. I was wrong. MedUSA’s high touch customer service, 28-year track record, highly experienced staff and extensive use of technology in their process allows them to deliver superior service. I am delighted with my choice.”
MRA’s clearance rate has increased substantially since the change in billing service. Additionally, MedUSA has taken over the collection of the practice’s old AR, and started collecting it as well. “We expect to clear over 99% of allowable charges for this client as well, by the time we hit the 6-month mark” according to Donna Pfundstein, Director of Operations. “We were able to recommend changes in MRA’s process and workflow that had a significant impact on their first pass collection rate. We also resolved numerous credentialing issues with multiple carriers aspartof the on-boarding process.”
Medical Rehabilitation Associates specializes in Physiatry(Physical Medicine) and Rehabilitation, treating clients in Kentucky and West Virginia. MedUSA Healthcare Services provides medical billing, coding and transcription services for clients across the US.